Frequently Asked Questions
- Q:
- How many installations are allowed with one license?
- A:
- You need one license of KUMIWAZA for each computer. Please contact us via our homepage if you wish to transfer the license to another computer.
- Q:
- Can I use the license for both Illustrator and InDesign versions?
- A:
- KUMIWAZA For Illustrator and KUMIWAZA For InDesign are two separate products. If you need to use it for 2 environments, please purchase 2 licenses.
- Q:
- What versions are supported by KUMIWAZA?
- A:
- Please check the system requirements for KUMIWAZA on our home page.
- Q:
- Do you still sell KUMIWAZA that are compatible with older Illustrator/InDesign (such as CS6)?
- A:
- Unfortunately, sales of KUMIWAZA for CS has ended.
- Q:
- Are there any functional limitations with the Trial version?
- A:
- There is no limitation and you can use all of its functions.
- Q:
- Do you have maintenance support?
- A:
- Yes. You can sign up for one year annual support when you purchase a license. We accept electronic mail based inquiries regarding KUMIWAZA use or any questions on User Manual descriptions.
- Q:
- After purchasing KUMIWAZA, are updates free of charge?
- A:
- Minor version ups are provided free of charge.
- Q:
- If the computer that was used for KUMIWAZA fails, can I transfer?
- A:
- Transfer is possible. Please email us.
- Q:
- If you open the file that was created on a computer with KUMIWAZA installed on another computer that does not have KUMIWAZA, will the file be corrupted?
- A:
- The file will not get corrupted. It is possible to edit the file on a computer without KUMIWAZA installed and then work again on a computer that has KUMIWAZA installed.
- Q:
- I wish to use Trial version, let me know how.
- A:
- You can download the trial version here. Once the trial period has ended, purchase of a license will allow you to continue its use on the same computer.
If your question is not fully answered, please contact us below.